... flowers of the highest quality and packaged immaculately, their friendly, personable demeanour made it a pleasure to walk into their shop.
- Michael Levy
Director, R&W Randwick
1. Ordering from our website
Our website does not have a shopping cart facility.
First and foremost, we believe that the reason that our customers choose to shop at Eden Floral Design is because they recognise that we do custom designs that are personally catered to each and every one of our clientele. We also look for seasonal flowers and those flowers we believe are freshest and most beautiful when we do our shopping rather than trying to be everything to everyone. It is with this in mind that we may then have the ability to use the best available flowers to express what you are trying to communicate. If you do want something that we do not have in stock we can usually source it with a few days notice.
Please fill in the “Place an Order” box and one of our staff will contact you to personally attend to your delivery. You may request to be contacted by either email or phone, and through this communication we will confirm your request and take credit card details for payment. You may request your invoice to be sent by email, fax or mail, whichever is most convenient. Should we have any problems filling your order as requested we will contact you for further instructions.
2. Delivery Policy
A delivery fee will be added to each order, for each address.
Orders must be received three hours before the requested time stated on the order page for standard same-day delivery. Orders that are requested for our VIP service are charged at double the standard rate (relative to that specific delivery free) and will be delivered within one hour of confirmation of the request. This window has been given applicable only to deliveries that are within a radius of Eden Floral Design making it feasible to complete delivery.
Orders must be received before 2pm for standard delivery service to business addresses, and 3pm for VIP delivery service to business addresses. Orders must be received before 3pm for standard or VIP delivery service to residential addresses outside the local area. Orders may be received until as late as 5pm for local deliveries Monday to Saturday.
Orders received after that time will be delivered on the following day.
We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Morning deliveries must be placed the day before by 4 pm and confirmed.
We are able to make deliveries on Saturdays, Sundays and public holidays within the local area. Deliveries requested on this day must be prearranged on the Friday preceding the delivery date.
Interstate and international orders usually require 24-48 hour notice due to the time differences and communication.
If the address given to Eden Floral Design for the purposes of delivery is unattended at the time of delivery, the courier may deposit the articles in a safe place at that address (which shall be deemed to be delivered under this Contract) and the recipient will be contacted to notify them of the delivery. Alternatively, if it is impossible to access the address when unattended or there is nowhere to leave the articles, they shall be returned to Eden Floral Design and stored. The recipient will be contacted to notify them of the attempted delivery. It is then the decision of the recipient to either collect the articles or redeliver them, in which case, the customer will be contacted to inform them of the costs and expenses incurred as a result of redelivery.
Any articles added to the delivery that are not purchased from Eden Floral Design will be delivered at no extra charge. Eden Floral Design accepts no liability for loss, theft or damage to these articles.
Contacting Us
If there are any questions regarding these terms & conditions you may contact us using the information below.
www.edenfloraldesign.com.au
49 Frenchmans Rd
Randwick, NSW 2031
Australia
info@edenfloraldesign.com.au
61 2 9399 5511
